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An exploratory study of relati...
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Cogent business & management
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Economic annals
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Asia Pacific journal of marketing and logistics
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Services marketing quarterly
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21
The impact of relationship marketing on customer value, satisfaction and loyalty : evidence from banking sector in Indonesia
Djajanto, Ludfi
;
Afiatin, Yunia
;
Haris, Zainal Abdul
- In:
International journal of economic policy in emerging …
12
(
2019
)
2
,
pp. 207-214
Persistent link: https://www.econbiz.de/10012104407
Saved in:
22
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
23
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
24
Exploring the importance of building strong customer relationships
Seturi, Maia
- In:
Technology audit and production reserves
1
(
2024
)
4/75
,
pp. 33-37
Persistent link: https://www.econbiz.de/10014507363
Saved in:
25
Measuring exchange norms and its impact on satisfaction in a B2C context
Elommal, Najoua
;
Manita, Riadh
;
Chaney, Damien
- In:
International journal of market research
61
(
2019
)
3
,
pp. 302-319
Persistent link: https://www.econbiz.de/10012172215
Saved in:
26
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
27
Linking relationship marketing to customer loyalty in the e-banking context : the central role of customer satisfaction
Nam Hoai Nguyen
;
Dung Phuong Hoang
- In:
Gadjah Mada international journal of business
26
(
2024
)
1
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014486995
Saved in:
28
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
29
Banks in
Serbia
need to improve their customer relationship management
Ćirić, Maja
- In:
Ekonomika : međunarodni časopis za ekonomsku teoriju …
55
(
2009
)
3/4
,
pp. 100-109
Persistent link: https://www.econbiz.de/10003885188
Saved in:
30
Importance of CRM strategy development for increasing competitiveness of Serbian enterprises
Stanković, Ljiljana
;
Đukić, Suzana
;
Popović, Ana
- In:
Proceedings of the 19th Annual Conference on Marketing …
,
(pp. 461-482)
.
2011
Persistent link: https://www.econbiz.de/10009502104
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