//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Identifying ideas of attractiv...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Innovation
37
Customer satisfaction
34
Consumer behaviour
33
Konsumentenverhalten
31
Beziehungsmarketing
30
Dienstleistungsqualität
30
Relationship marketing
30
Service quality
30
Dienstleistung
28
Services
28
Dienstleistungssektor
27
Service industry
27
Theorie
25
Theory
25
Kundenzufriedenheit
23
Service innovation
23
Sweden
21
Conjoint analysis
20
Conjoint-Analyse
20
Quality management
18
Schweden
18
Innovation management
16
Innovationsmanagement
16
Market research
16
Marktforschung
16
Customer integration
15
Kundenintegration
15
Value creation
15
Betriebliche Wertschöpfung
14
Dienstleistungsinnovation
14
Qualitätsmanagement
14
Customer service
12
Kundenservice
12
Experiment
11
Manufacturing industries
11
Bundling strategy
10
Customer experience
10
Leistungsbündel
10
Conjoint Measurement
9
New service development
9
more ...
less ...
Online availability
All
Undetermined
133
Free
11
Type of publication
All
Article
243
Book / Working Paper
30
Type of publication (narrower categories)
All
Article in journal
109
Aufsatz in Zeitschrift
109
research-article
37
Aufsatz im Buch
16
Book section
16
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
5
Working Paper
4
conceptual-paper
4
Case study
3
Fallstudie
3
Arbeitspapier
2
Conference paper
2
Graue Literatur
2
Konferenzbeitrag
2
Non-commercial literature
2
viewpoint
2
Konferenzschrift
1
non-article
1
review
1
more ...
less ...
Language
All
English
222
Undetermined
49
German
2
Author
All
Gustafsson, Anders
186
Witell, Lars
124
Edvardsson, Bo
27
Kristensson, Per
24
Herrmann, Andreas
20
Elg, Mattias
19
Löfgren, Martin
19
Huber, Frank
18
McColl-Kennedy, Janet R.
14
Johnson, Michael D.
13
Snyder, Hannah
11
Poksinska, Bozena
10
Gebauer, Heiko
9
Högström, Claes
9
Rönnbäck, Åsa
9
Ekdahl, Fredrik
8
Gremyr, Ida
8
Shams, Poja
8
Wästlund, Erik
8
Bolton, Ruth N.
7
Engström, Jon
7
Jaakkola, Elina
7
Kowalkowski, Christian
7
Perks, Helen
7
Roos, Inger
7
Lervik-Olsen, Line
6
Löfberg, Nina
6
Sirianni, Nancy J.
6
Caruelle, Delphine
5
Gruber, Thorsten
5
Johansson, Elisabeth
5
Meiren, Thomas
5
Otterbring, Tobias
5
Schäfer, Adrienne
5
Tarasi, Crina O.
5
Anderson, Laurel
4
Blomkvist, Ola
4
Brodie, Roderick J.
4
Cronemyr, Peter
4
Enquist, Bo
4
more ...
less ...
Institution
All
QUIS <9, 2004, Karlstad>
2
International QFD Symposium <3, 1997, Linköping>
1
University of Michigan / Business School
1
Published in...
All
Journal of business research : JBR
30
Journal of Service Management
27
Journal of service management
19
Managing service quality : MSQ ; an international journal
12
The TQM Journal
11
International journal of quality and service sciences
10
Conjoint measurement : methods and applications
9
Journal of Services Marketing
9
Journal of retailing and consumer services
8
International journal of service industry management : IJSIM
7
The journal of services marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International Journal of Quality and Service Sciences
5
Journal of service research : JSR
5
Quality management journal : QMJ
5
The TQM journal : the international review of organizational improvement
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of Business Research
4
Journal of service research
4
Conjoint measurement : methods and applications ; with 91 tables
3
Journal of retailing
3
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Total quality management
3
European Journal of Marketing
2
IFN Working Paper
2
IFN working paper
2
Management Research and Practice
2
Marketing intelligence & planning
2
The TQM magazine : the international bi-monthly for total quality management
2
Total quality management & business excellence
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Constitutional political economy
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Creativity and Innovation Management
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
Empirica : journal of european economics
1
more ...
less ...
Source
All
ECONIS (ZBW)
148
Other ZBW resources
59
OLC EcoSci
47
USB Cologne (EcoSocSci)
9
RePEc
8
EconStor
2
Showing
91
-
100
of
273
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
91
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
92
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
93
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
94
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM magazine : the international bi-monthly for …
22
(
2010
)
1
,
pp. 26-41
Persistent link: https://www.econbiz.de/10008352814
Saved in:
95
A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
Rönnbäck, Åsa
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
18
(
2008
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10008147813
Saved in:
96
Value creation in outsourced service provision in public transportation
Rönnbäck, Åsa
;
Witell, Lars
- In:
The TQM magazine : the international bi-monthly for …
21
(
2009
)
5
,
pp. 517-529
Persistent link: https://www.econbiz.de/10008316282
Saved in:
97
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-176
Persistent link: https://www.econbiz.de/10008391985
Saved in:
98
Classification of quality attributes
Witell, Lars
;
L÷fgren, Martin
- In:
Managing service quality : MSQ ; an international journal
17
(
2007
)
1
,
pp. 54-73
Persistent link: https://www.econbiz.de/10007598883
Saved in:
99
The role of quality managers in contemporary organisations
Elg, Mattias
;
Gremyr, Ida
;
Hellstrm, Andreas
;
Witell, Lars
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 795-807
Persistent link: https://www.econbiz.de/10009988221
Saved in:
100
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-344
Persistent link: https://www.econbiz.de/10009991454
Saved in:
First
Prev
6
7
8
9
10
11
12
13
14
15
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->