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IS/IT success factors in financial services sector in India : a process model perspective
Harold, Lawrence; Thenmozhi, M. - In: Praj̄nȧn : journal of social and management sciences 44 (2015) 3, pp. 225-250
Persistent link: https://www.econbiz.de/10011444603
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Organizational citizenship behaviors and demographic variables of employees in Indian Business Process Outsourcing (BPO) sector
Dwivedi, Sulakshna; Kaushik, Sanjay; Luxmi - In: The IUP journal of organizational behavior : IJOB 14 (2015) 1, pp. 39-57
Persistent link: https://www.econbiz.de/10010505883
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Nine practices for best-in-class BPO performance
Lacity, Mary Cecelia; Willcocks, Leslie - In: MIS quarterly executive : a research journal devoted to … 13 (2014) 3, pp. 131-146
Persistent link: https://www.econbiz.de/10010408432
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Business process offshoring : challenges in establishing enduring relationships between Canadian and Indian organzations
Ojha, Abhoy K. - In: South Asian journal of management : SAJM 21 (2014) 2, pp. 123-150
Persistent link: https://www.econbiz.de/10010392084
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CEO personality, strategic flexibility, and firm performance : the case of the Indian business process outsourcing industry
Nadkarni, Sucheta; Herrmann, Pol - In: Academy of Management journal : AMJ 53 (2010) 5, pp. 1050-1073
Persistent link: https://www.econbiz.de/10008749380
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Strategic information system design practices in an emerging economy
Rishi, Bikramjit; Goyal, D. P. - In: International journal of business information systems : … 7 (2011) 4, pp. 388-401
Persistent link: https://www.econbiz.de/10009235114
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Integrating distributed work : comparing task design, communication, and tacit coordination mechanisms
Srikanth, Kannan; Puranam, Phanish - In: Strategic management journal 32 (2011) 8, pp. 849-875
Persistent link: https://www.econbiz.de/10009237574
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Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India
Gupta, V. K. - In: Business process management journal 18 (2012) 4, pp. 553-575
Persistent link: https://www.econbiz.de/10009582501
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Role of quality management capabilities in developing market-based organisational learning capabilities : case study evidence from four Indian business process outsourcing firms
Malik, Ashish; Sinha, Ashish; Blumenfeld, Stephen B. - In: Industrial marketing management : the international … 41 (2012) 4, pp. 639-648
Persistent link: https://www.econbiz.de/10009583016
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Business process outsourcing : a strategic review of Indian perspective
Panda, Aruna Kumar - In: Business process management journal 18 (2012) 6, pp. 876-897
Persistent link: https://www.econbiz.de/10009684776