Over the past few years, the study of the service relationship (that is to say, work place situations dominated by face-to-face contact with the client or the user) has perceptibly renewed the analysis of ongoing shifts in employment and work. This study is broadly based on a very highly...

This paper examines the relevance of the demand-side approach to the development of a service economy. Its starts by addressing some concerns about the possibility of creating a growth regime based on services. Discussion has mainly focused on the increasing share of services in consumer...

[eng] Enterprise in the "economics of conventions". . . The economics of conventions develops a conception of enterprise which stresses the role of tools enabling the enterprise's community to ensure market success for its products. This success depends on the quality (i.e. the characteristics)...