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Feedback mechanisms and consumer satisfaction, trust and repurchase intention in online retail

Wang, Hongpeng; Du, Rong; Olsen, Timothy - In: Information systems management 35 (2018) 3, pp. 201-219

Persistent link: https://www.econbiz.de/10011954583

The effect of perceived security on consumer purchase intensions in electronic commerce

Aggarwal, Aanchal; Rahul, Manmohan - In: International journal of public sector performance … 4 (2018) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011957783

Is perceived value enough to create loyalty for m-wallets? : exploring the role of trust and satisfaction

Dhaigude, Amol; Tapar, Archit Vinod; Jawed, Mohammad Shameem - In: Cogent business & management 10 (2023) 3, pp. 1-23

study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional … value-satisfaction-loyalty relationship. A total of 214 responses from M-wallet users were captured using a structured …. Trust and satisfaction in M-wallet are both found to be mediating the perceived customer value and loyalty relationship …

Persistent link: https://www.econbiz.de/10014505825

The impact of customers' prior online experience on future hotel usage behavior

Lee, Jungwoo; Lee, Hyunae; Chung, Namho - In: International journal of hospitality management 91 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012389390

The impact of Mukbang live streaming commerce on consumers’ overconsumption behavior

Lee, Daisy; Wan, Calvin - In: Journal of interactive marketing 58 (2023) 2/3, pp. 198-221

Persistent link: https://www.econbiz.de/10014252949

Effects of online purchase e-CRM activities and e-customer satisfaction on e-Loyalty during COVID-19 : the mediating effects of e-customer satisfaction

Hwang, Soo-Young - In: Global business and finance review 27 (2022) 5, pp. 100-114

-customer satisfaction on e-loyalty. In particular, it focuses on the mediating effect of e-customer satisfaction in the relationship between … significant positive impact on e-customer satisfaction. E-Marketing and e-Sales were found to have a statistically significant … study also found that e-customer satisfaction significantly mediated the link between online purchase e-CRM activities …

Persistent link: https://www.econbiz.de/10013433697

Contextual effect of online second-hand shoppers' loyalty : a vendor comparison

Vila-Brunet, Neus; Llach, Josep - In: International journal of internet marketing and … 18 (2023) 4, pp. 389-409

Persistent link: https://www.econbiz.de/10014318357

An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement

Moriuchi, Emi; Takahashi, Ikuo - In: Asia Pacific journal of marketing and logistics 35 (2023) 3, pp. 560-581

Persistent link: https://www.econbiz.de/10014285856

Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots

Naqvi, Muhammad Hasnain Abbas; Hongyu, Zhang; Naqvi, … - In: Journal of modelling in management 19 (2024) 2, pp. 470-491

Persistent link: https://www.econbiz.de/10014486823

Determinants of students' satisfaction with e-commerce services in Ho Chi Minh City, Vietnam

Nhu Ty Nguyen; Thanh-Tuyen Tran; Cong-Lam Dang - In: Journal for global business advancement : JGBA 15 (2022) 6, pp. 764-781

Persistent link: https://www.econbiz.de/10014375399