Horan, Gillian; O'Dwyer, Michele; Tiernan, Siobhan - In: Journal of Services Marketing 25 (2011) 2, pp. 114-121
Purpose – Branding in small companies is an emergent aspect of the literature which to date has been explored from the perspective of customers but not SME management. Increasing understanding of management perceptions of branding is essential, given the impact of the entrepreneurial...