This paper comments on the findings of a new survey into the status of internal communication within British companies and organisations. It suggests that while many companies have opened the door to internal communication as a distinct business discipline — even given it a desk and a chair...

This paper describes how BP and BP Oil, its marketing and refining business, moved internal communication from being a soft option to being a strategic imperative to help turn the then ailing business around, with spectacular results. Recognition of the crucial bond between leadership and...

Internal communication is a significant challenge for most UK organisations, and for those operating pan‐nationally the challenge grows considerably. The complexity lies in the requirement for communication which is consistent in its meaning and impact across different countries and national...

Technology is rapidly changing the shape of internal communication, as increasingly more organisations make use of email, intranets, ‘extrenets’, databases and the like. The promise of an ‘information superhighway’ has led many organisations to invest heavily in technology, both in terms...

Purpose – The purpose of this paper is to propose a structured and analytical model for the implantation of project communication management (PCM). Design/methodology/approach – A survey was carried out with the support of the PMI São Paulo Chapter. Findings – The research brought new...

Purpose Adopting a social capital theoretical (SCT) lens, this study aims to propose a conceptual framework of effective internal communication (IC) for the hospitality industry. The study explores how to enhance current practices and the suitability of social media as an augmentation to...

In internal communication, management communication is crucial for success of the company, responsible manager not communicating at random and at will, but as a communication strategy to support the organization's strategy implementation, creating a climate of communication depends on...

The purpose of this research is to investigate how a corporate brand of higher education can benefit from a social network for the development of its internal communication strategy. The research strategy involves a case study about Catholic University of Portugal, in Porto, and a qualitative...

Sensory acuity is based on different indicators that can be identified: level, depth or quality of the signal. Thus, non verbal signals issued by the respective persons are better decoded. Sensory acuity is directly dependant on the quality of the senses of the respective person. It allows both...

This article presents the results of a case study of a synthetic leather company in Novo Hamburgo (Rio Grande do Sul), aiming to discover the perception of its workers regarding the firm?s internal communication and the possible relationship with the different sectors of those interviewed. A...