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Perfect phrases for setting performance goals : hundreds of ready-to-use phrases for communicating any performance plan or review
Max, Douglas; Bacal, Robert - 2011 - 2. ed., completely rev. and updated
Persistent link: https://www.econbiz.de/10008827586
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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert - In: The complete book of perfect phrases for …, (pp. 483-716). 2010
Persistent link: https://www.econbiz.de/10003896178
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Perfect phrases for customer service
Bacal, Robert - 2011 - 2nd ed.
Persistent link: https://www.econbiz.de/10008780257
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Manager's guide to performance management
Bacal, Robert - 2012 - 2nd ed.
Persistent link: https://www.econbiz.de/10009425631
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The complete idiot's guide to dealing with difficult employees
Bacal, Robert - 2000
Persistent link: https://www.econbiz.de/10004754956
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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert - 2005
Persistent link: https://www.econbiz.de/10004820810
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Manager's guide to performance reviews
Bacal, Robert - 2004
Persistent link: https://www.econbiz.de/10004784634
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How to manage performance : 24 lessons for improving performance
Bacal, Robert - 2007
Persistent link: https://www.econbiz.de/10004880611
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Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any service situation
Bacal, Robert - 2011 - 2. ed., completely rev. and updated
Persistent link: https://www.econbiz.de/10008827581