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Service innovation

Mustafa, Esam - 2019

Persistent link: https://www.econbiz.de/10013180337

A practical perspective on the classification of service innovations

Hsieh, Jung-kuei; Chiu, Hung-chang; Wei, Chih-ping; … - In: The journal of services marketing 27 (2013) 5, pp. 371-384

Persistent link: https://www.econbiz.de/10010127938

Service science : the opportunity to re-think what we know about service design

Voss, Christopher A.; Hsuan Mikkola, Juliana - In: The science of service systems, (pp. 231-244). 2011

Persistent link: https://www.econbiz.de/10009127301

Development of a service blueprint for the online-to-offline integration in service

Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012238381

Peculiarities of services - a critical reflection

Welker, Carl B. - 2020

It has often been claimed that services are so much special and featured by challenging characteristics such as … "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial … theory. More important, the author points at the real issues worth being discussed: Products (services) that are highly …

Persistent link: https://www.econbiz.de/10012231144

Service innovation tools : a literature review

Cavalcante, Marcia Beatriz; Hidalgo Nuchera, Antonio; … - In: International journal of innovation : IJI journal 8 (2020) 2, pp. 276-304

Persistent link: https://www.econbiz.de/10012271624

A framework for innovative service design

Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471

Persistent link: https://www.econbiz.de/10011579233

Toward a service-innovation ecosystem of enterprises in China

Wang, Lei; Zeng, Jianqiu; Strohmaier, David; Salam, Shafaq - In: Human systems management : HSM 38 (2019) 3, pp. 279-295

Persistent link: https://www.econbiz.de/10012059424

Managing ecosystems for service innovation : a dynamic capability view

Lütjen, Heiner; Schultz, Carsten; Tietze, Frank; … - In: Journal of business research : JBR 104 (2019), pp. 506-519

Persistent link: https://www.econbiz.de/10012105183

Service innovation is urgent in healthcare

Berry, Leonard L. - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 78-92

Persistent link: https://www.econbiz.de/10012113572