Continuing professional development (CPD) is a key challenge in enabling digital transformation in the tourism sector, and its networked service provided by small and medium-sized enterprises. Communities of Practice mirror this network approach towards learning, facilitated digitally as a...

Summary The rise of the service industries has changed operational business environments and mixed the roles and blurred the boundaries of private and public sectors. While cooperation has become more evident and more diverse, also simultaneous cooperation and competition between different firms...

Often coopetition arises whenever competing companies start to collaborate. The formation of this simultaneous presence of cooperation and competition is often triggered by a certain institutional context where the public sector pushes companies to cooperate with each other. This situation is...

Purpose: This paper aims to enhance the current understanding of digital self-services (computerized cognitive behavioral therapy [cCBT]) and how they could be better incorporated into integrated mental health care from the physician’s perspective. Service marketing and information systems...

Purpose: The purpose of this paper is to increase understanding about how to improve customer value and to make mobile banking services a profitable business for banks and other financial actors. The study explores the user experiences and related value of a new mobile banking service....

Purpose: This study aims to examine the roles of business partners in co-creating a corporate brand image. Design/methodology/approach: The study adopts different business partners’ perspectives to analyse corporate brand co-creative actions through a case study within a business-to-business...