Labour flexibility is a central theme of management’s rhetoric in Greece. At the same time the securing of greater flexibility has been identified by policy makers as a central component of industrial relations reform. In spite of this endowing of flexibility with major significance there is a...

Purpose: The purpose of this paper is to focus on the Greek banking sector and examine the indirect effects of high-performance work systems (HPWS) on service quality. Specifically, this study examines the effects of employees’ perceptions of HPWS on their trust toward their managers, as well...

Purpose: This study aims to provide an up-to-date theoretically based qualitative review regarding the “high-performance work systems” (HPWS) approach in the area of the tourism and hospitality management. The aim is to classify the so-far studies between those that examine the general...