Zainuddin, Nadia; Tam, Leona; McCosker, Angie - In: Journal of Services Marketing 30 (2016) 6, pp. 586-600
Purpose This paper aims to investigate the concept of value self-creation and provides a formal definition for this concept. The paper suggests that it sits within an overall continuum of value creation that includes value delivery and value co-creation. Design/methodology/approach A proposed...