Serving yourself : value self-creation in health care service
Year of publication: |
2016
|
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Authors: | Zainuddin, Nadia ; Tam, Leona ; McCosker, Angie |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 6, p. 586-600
|
Subject: | Health care | Value creation | Self-service | Value self-creation | Betriebliche Wertschöpfung | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Selbstbedienung | Gesundheitswesen | Health care system | Gesundheitskosten | Health care costs |
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