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Relating the zone of tolerance to service failure in the hospitality industry
Zainol, Noor Azimin; Lockwood, Andrew; Kutsch, Elmar - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 324-333
Persistent link: https://www.econbiz.de/10003985079
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Risk and error in IS/IT projects : going beyond process
Kutsch, Elmar; Maylor, Harvey - In: International journal of project organisation & … 3 (2011) 2, pp. 107-126
Persistent link: https://www.econbiz.de/10009154828
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Exploring reliability in information systems programmes
Denyer, David; Kutsch, Elmar; Lee-Kelley, Elizabeth; … - In: International journal of project management : the … 29 (2011) 4, pp. 442-454
Persistent link: https://www.econbiz.de/10009505755
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Performers, trackers, lemmings and the lost : sustained false optimism forecasting project outcomes ; evidence from a quasi-experiment
Kutsch, Elmar; Maylor, Harvey; Weyer, Birgit; Lupson, … - In: International journal of project management : the … 29 (2011) 8, pp. 1070-1081
Persistent link: https://www.econbiz.de/10009507493
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Deliberate ignorance in project risk management
Kutsch, Elmar; Hall, Mark - In: International journal of project management : the … 28 (2010) 3, pp. 245-255
Persistent link: https://www.econbiz.de/10009508981
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The contribution of the project management office : a balanced scorecard perspective
Kutsch, Elmar; Ward, John; Hall, Mark A.; Algar, John - In: Information systems management 32 (2015) 2, pp. 105-118
Persistent link: https://www.econbiz.de/10011307909
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An innovative uncertainty management framework to support contracting for product-service availability
Erkoyuncu, John Ahmet; Roy, Rajkumar; Shehab, Essam; … - In: Journal of service management 25 (2014) 5, pp. 603-638
Persistent link: https://www.econbiz.de/10010426059
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The rational choice of not applying project risk management in information technology projects
Kutsch, Elmar; Hall, Mark A. - In: Project management journal : PMJ 40 (2009) 3, pp. 72-81
Persistent link: https://www.econbiz.de/10009517127
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Bridging the risk gap : the failure of risk management in information systems projects
Kutsch, Elmar; Browning, Tyson R.; Hall, Mark A. - In: Research technology management : RTM 57 (2014) 2, pp. 26-32
Persistent link: https://www.econbiz.de/10010344217
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How managers frame and make sense of unexpected events in project implementation
Kutsch, Elmar; Djabbarov, Ibrat; Hall, Mark - In: International journal of project management : the … 39 (2021) 5, pp. 570-580
Persistent link: https://www.econbiz.de/10012939526