Pardo, Catherine; Henneberg, Stephan C.; Mouzas, Stefanos; … - In: European Journal of Marketing 40 (2006) 11/12, pp. 1360-1374
Purpose – This article aims to build on existing literature on value and proposes new perspectives and facets of relational value in key account management (KAM). Design/methodology/approach – Building on traditional value perspectives, value in KAM is conceptually deconstructed and linked...