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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
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Culture and its impact on international service management : exploring global consumers' different service perceptions and preferences in the international hospitality industry
Lee, Kyuho; Khan, Maryam - In: Global cases on hospitality industry, (pp. 1-15). 2008
Persistent link: https://www.econbiz.de/10003761880
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Ethics in the hospitality industry : an applied model
Upchurch, Randall S. - In: Global cases on hospitality industry, (pp. 523-535). 2008
Persistent link: https://www.econbiz.de/10003762075
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John; McGinley, Sean - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
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Management in Hotellerie und Gastronomie
Schaetzing, Edgar E. - 2004 - 6., völlig überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001763492
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International journal of contemporary hospitality management
Bingley : Emerald; [Erscheinungsort nicht ermittelbar] …; … - 1.1989 -
Persistent link: https://www.econbiz.de/10001545687
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Problemlösen in High-contact-Dienstleistungen
Otto, Holger - 1999
Persistent link: https://www.econbiz.de/10001374426
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The SAGE handbook of hospitality management
Brotherton, Bob (contributor); Wood, Roy C. (contributor) - 2008 - Online-Ausg.
Persistent link: https://www.econbiz.de/10013208129