Similar Search Results

Predicting customer churn from valuable B2B customers in the logistics industry : a case study

Chen, Kuanchin; Hu, Ya-Han; Hsieh, Yi-Cheng - In: Information systems and e-business management : ISeB 13 (2015) 3, pp. 475-494

Persistent link: https://www.econbiz.de/10011373599

A review of the environmental implications of B2C e-commerce : a logistics perspective

Mangiaracina, Riccardo; Marchet, Gino; Perotti, Sara; … - In: International journal of physical distribution & … 45 (2015) 6, pp. 565-591

Persistent link: https://www.econbiz.de/10011376631

Retail logistics service quality : a cross-cultural survey on customer perceptions

Bouzaabia, Rym; Bouzaabia, Olfa; Capatina, Alexandru - In: International journal of retail & distribution management 41 (2013) 8, pp. 627-647

Persistent link: https://www.econbiz.de/10009771131

The retailer's perspective on the link between logistical resources and perceived customer loyalty to manufacturer brands

Tokman, Mert; Richey, R. Glenn; Deitz, George D.; … - In: Journal of business logistics : JBL 33 (2012) 3, pp. 181-195

Persistent link: https://www.econbiz.de/10009657711

Relational benefits and manufacturer satisfaction : an empirical study of logistics service in supply chain

Li, Ling; Ford, John B.; Zhai, Xin; Xu, Li - In: International journal of production research 50 (2012) 19, pp. 5445-5459

Persistent link: https://www.econbiz.de/10009668004

Drivers of relationship quality in logistics outsourcing in China

Chu, Zhaofang; Wang, Qiang - In: The journal of supply chain management : a global … 48 (2012) 3, pp. 78-96

Persistent link: https://www.econbiz.de/10009617942

A structural equation model assessment of logistics strategy

Kohn, Jonathan W.; MacGinnis, Michael A.; Kara, Ali - In: The international journal of logistics management 22 (2011) 3, pp. 284-305

Persistent link: https://www.econbiz.de/10009411247

Perceptions of service providers and customers of key success factors of third-party logistics relationships : an empirical study

Rajesh, R.; Pugazhendhi, S.; Ganesh, Kamala; Yves, Ducq; … - In: International journal of logistics : research and … 14 (2011) 4, pp. 221-250

Persistent link: https://www.econbiz.de/10009412837

Identifying solutions for adding service value to international port logistics centers in Taiwan

Yang, Wen-shyan; Liang, Gin-shuh; Ding, Ji-feng - In: Maritime economics & logistics : a quarterly scientific … 15 (2013) 4, pp. 395-415

Persistent link: https://www.econbiz.de/10010198724

Determining the revenue contribution of logistics customer service improvements : a multi criteria decision making approach

Wessely, Philip; Hofmann, Erik - In: Decision Analytics 1 (2014), pp. 1-21

In operations and service management generating revenues is as important as reducing costs. Although logistics customer … determine the revenue contribution of logistics customer service. A logistics customer service-revenue curve and its influencing …

Persistent link: https://www.econbiz.de/10010338772