Questo lavoro propone un'analisi della qualita' della didattica valutata per mezzo dei questionari compilati dagli studenti in occasione della rilevazione svolta nella Facolta' di Economia "G. Fua'" dell'Universita' Politecnica delle Marche nell'Anno Accademico 2002-2003. Il lavoro si articola...

Measurement of customer satisfaction or dissatisfaction is an important factor in corporate development. Deep insight into the crucial factors that have an influence on customer satisfaction and result in repeated purchases plays a critical role. The connection between customer satisfaction and...

This paper presents a network model incorporating customer satisfaction into efficiency and productivity measures. The network consists of a production node and a consumption node and offers flexibility in modelling the production and consumption process. Allocation of input resources to...

Categorical analysis of variance (CATANOVA) is a statistical method designed to analyse variability between treatments of interest to the researcher. There are well-established links between CATANOVA and the τ statistic of Goodman and Kruskal which, for the purpose of the graphical...

Telephone waiting times for a commercial service were varied in two different experiments. In the first experiment, the telephone rate was either zero or fixed at Dfl.1.- (approx. $0.40) per minute. Consumer perceptions of waiting times could be described best by a psychophysical power function....

In order for the companies to be successful in the market, they have to permanently focus their efforts towards better understanding and continuous meeting both current and potential needs and expectations of all their customers. Additionally, the organizations should identify the proper methods...

"Längerfristige Beschäftigungsbeziehungen und betriebsinterne Teilarbeitsmärkte erfahren in diesem Beitrag zunächst eine vertragtheoretische Deutung: Explizite Arbeitsverträge werden ex ante in allgemeiner Form abgeschlossen, bevor ex post individuelle Arbeitsbeziehungen gestaltet werden....

The rate of those consumers who are adopting online banking and bill payment services has ranked to be one of the fastest growing activities in 2003. To gain a better understanding of the online-banking industry, an inspection of a few representative banks in the USA, the use of conceptual...

This study explores the influence of geo-demographic settings of commercial centers, customer attractions in shopping malls, and route to shopping of urban shoppers. The present research analyzes retailing patterns in urban areas in reference to customer orientation strategies, product search...

As the change of economical environment, customers consume sometimes merely for fun, joy and pleasure instead of problems solving or specific product function. For consumers, sports performance means more than competition, but the entertainment, excitement and wonderful memories. For most sport...