//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Managing quality service in ho...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
USA
10
United States
10
Human Resource Management
7
Personalmanagement
7
Beziehungsmarketing
6
Relationship marketing
6
Gastgewerbe
5
Hospitality industry
5
Arbeitsgruppe
4
Arbeitsleistung
4
Dienstleistungsqualität
4
Innovation
4
Job performance
4
Service quality
4
Team
4
United States of America
4
Arbeitszufriedenheit
3
Co-production
3
Coaching
3
Compensation system
3
Confidence
3
Customer service
3
Destination management
3
Dienstleistungssektor
3
Employee retention
3
Firm performance
3
Führungsstil
3
History
3
Job satisfaction
3
Kundenservice
3
Leadership style
3
Mitarbeiterbindung
3
Performance measurement
3
Performance-Messung
3
Service industry
3
Unternehmenserfolg
3
Vergütungssystem
3
Vertrauen
3
Virtual team
3
Virtuelles Team
3
more ...
less ...
Online availability
All
Undetermined
42
Free
1
Type of publication
All
Article
112
Book / Working Paper
9
Other
1
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
Aufsatz im Buch
8
Book section
8
research-article
6
case-report
3
review-article
2
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Interview
1
Lehrbuch
1
Systematic review
1
Textbook
1
conceptual-paper
1
review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
73
Undetermined
49
Author
All
Ford, Robert C.
89
Sturman, Michael C.
31
McLaughlin, Frank S.
8
Heaton, Cherrill P.
7
Dickson, Duncan
6
Dickson, Duncan R.
6
Latham, Gary P.
6
Walsh, Kate
6
Park, Sanghee
5
Peeper, William C.
5
Cheramie, Robin A.
4
Newman, Sean A.
4
Caparella, John
3
Minsky, Barbara D.
3
Naumann, Stefanie E.
3
Petersen, Peter B.
3
Bardes, Mary
2
Bohn, Thomas M.
2
Bowen, David E.
2
Bowen, John
2
Bowen, John T.
2
Crotts, John C.
2
Edvardsson, Bo
2
Enquist, Bo
2
Folger, Robert
2
Ford, Loren R.
2
Fottler, Myron D.
2
Gresock, Amy R.
2
Jones, Charles P.
2
Laval, Bruce
2
Lennox, Gwen
2
Markova, Gergana
2
McLaughlin, Frank
2
Newstrom, John W.
2
Richard, Brendan
2
Simmering, Marcia J.
2
Tzabbar, Danny
2
Vestal, Alex
2
Wang, Youcheng
2
Wilderom, Celeste P. M.
2
more ...
less ...
Published in...
All
Organizational dynamics : a quarterly review of organizational behavior for professional managers
11
Business horizons
10
Human resource management
6
Journal of management : JOM
6
Business Horizons
5
The Executive : an Academy of Management Publication
5
Journal of Management History
4
The Cornell School of hotel administration handbook of applied hospitality strategy
4
Academy of Management journal : AMJ
2
Academy of Management learning & education : AMLE
2
Annals of tourism research : ATR ; a social sciences journal
2
International Journal of Contemporary Hospitality Management
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of Service Management
2
Journal of management history : JMH
2
Journal of strategy and management
2
Management Decision
2
Management decision : MD
2
Nonprofit management & leadership
2
Organizational research methods : ORM
2
Research in personnel and human resources management : a research annual
2
Tourism management : research, policies, practice
2
Akron business and economic review
1
California management review
1
California management review : CMR
1
Compensation & benefits review
1
Cornell hospitality quarterly : CQ
1
Human resource management review
1
Human resource planning
1
Industrial and Commercial Training
1
International Journal of Culture, Tourism and Hospitality Research
1
International Journal of Tourism Cities
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of human resource management
1
Journal of Business Research
1
Journal of Human Resource Costing & Accounting
1
Journal of Strategy and Management
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
more ...
less ...
Source
All
ECONIS (ZBW)
57
OLC EcoSci
38
Other ZBW resources
17
RePEc
6
USB Cologne (EcoSocSci)
3
BASE
1
Showing
71
-
80
of
122
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
71
Development and validation of a measure of ebullient supervision : the es scale
Ford, Robert C.
;
Guzzo, Renata
;
Abbott, JéAnna Lanza
; …
- In:
Journal of leadership & organizational studies : JLOS
26
(
2019
)
2
,
pp. 150-162
Persistent link: https://www.econbiz.de/10012008411
Saved in:
72
Teamensity : finding the best fit between leadership style and team-member interdependencies
Loughry, Misty L.
;
Newman, Sean A.
;
Ford, Robert C.
- In:
Organizational dynamics : a quarterly review of …
48
(
2019
)
2
,
pp. 61-72
Persistent link: https://www.econbiz.de/10012026268
Saved in:
73
Agent signals of trust in the service supply network
Yoho, Keenan D.
;
Ford, Robert C.
- In:
Managing trust in strategic alliances
,
(pp. 253-271)
.
2018
Persistent link: https://www.econbiz.de/10012109050
Saved in:
74
Toxic mentors and how to deal with them
Smith-Jentsch, Kimberly A.
;
Sullivan, Sherry E.
;
Ford, …
- In:
Organizational dynamics : a quarterly review of …
48
(
2019
)
4
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012137955
Saved in:
75
Strategies for building effective virtual teams : trust is key
Ford, Robert C.
;
Piccolo, Ronald F.
;
Ford, Loren R.
- In:
Business horizons
60
(
2017
)
1
,
pp. 25-34
Persistent link: https://www.econbiz.de/10011771582
Saved in:
76
Qualitative research via focus groups : will going online affect the diversity of your findings?
Richard, Brendan
;
Sivo, Stephen A.
;
Orlowski, Marissa
; …
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012426015
Saved in:
77
Five steps to leading your team in the virtual COVID-19 workplace
Newman, Sean A.
;
Ford, Robert C.
- In:
Organizational dynamics : a quarterly review of …
50
(
2021
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012520755
Saved in:
78
Sexual harassment at work
Ford, Robert C.
;
McLaughlin, Frank S.
- In:
Business Horizons
31
(
1988
)
6
,
pp. 14-19
Persistent link: https://www.econbiz.de/10005326638
Saved in:
79
After the layoff: Closing the barn door before all the horses are gone
Ford, Robert C.
;
Perrewe, Pamela L.
- In:
Business Horizons
36
(
1993
)
4
,
pp. 34-40
Persistent link: https://www.econbiz.de/10005327062
Saved in:
80
Questions and answers about telecommuting programs
Ford, Robert C.
;
McLaughlin, Frank
- In:
Business Horizons
38
(
1995
)
3
,
pp. 66-72
Persistent link: https://www.econbiz.de/10005354739
Saved in:
First
Prev
4
5
6
7
8
9
10
11
12
13
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->