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Managing quality service in ho...
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Ford, Robert C.
89
Sturman, Michael C.
31
McLaughlin, Frank S.
8
Heaton, Cherrill P.
7
Dickson, Duncan
6
Dickson, Duncan R.
6
Latham, Gary P.
6
Walsh, Kate
6
Park, Sanghee
5
Peeper, William C.
5
Cheramie, Robin A.
4
Newman, Sean A.
4
Caparella, John
3
Minsky, Barbara D.
3
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3
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2
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2
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2
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Jones, Charles P.
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Laval, Bruce
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2
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Tzabbar, Danny
2
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2
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
11
Business horizons
10
Human resource management
6
Journal of management : JOM
6
Business Horizons
5
The Executive : an Academy of Management Publication
5
Journal of Management History
4
The Cornell School of hotel administration handbook of applied hospitality strategy
4
Academy of Management journal : AMJ
2
Academy of Management learning & education : AMLE
2
Annals of tourism research : ATR ; a social sciences journal
2
International Journal of Contemporary Hospitality Management
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of Service Management
2
Journal of management history : JMH
2
Journal of strategy and management
2
Management Decision
2
Management decision : MD
2
Nonprofit management & leadership
2
Organizational research methods : ORM
2
Research in personnel and human resources management : a research annual
2
Tourism management : research, policies, practice
2
Akron business and economic review
1
California management review
1
California management review : CMR
1
Compensation & benefits review
1
Cornell hospitality quarterly : CQ
1
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1
Human resource planning
1
Industrial and Commercial Training
1
International Journal of Culture, Tourism and Hospitality Research
1
International Journal of Tourism Cities
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of human resource management
1
Journal of Business Research
1
Journal of Human Resource Costing & Accounting
1
Journal of Strategy and Management
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
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ECONIS (ZBW)
57
OLC EcoSci
38
Other ZBW resources
17
RePEc
6
USB Cologne (EcoSocSci)
3
BASE
1
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81
Empowerment: A Matter of Degree
Ford, Robert C.
;
Fottler, Myron D.
- In:
The Executive : an Academy of Management Publication
9
(
1995
)
3
,
pp. 21
Persistent link: https://www.econbiz.de/10007333575
Saved in:
82
Questions and Answers About Telecommuting Programs
Ford, Robert C.
;
McLaughlin, Frank
- In:
Business horizons
38
(
1995
)
3
,
pp. 66-72
Persistent link: https://www.econbiz.de/10006215013
Saved in:
83
After the Layoff: Closing the Barn Door Before All the Horses Are Gone
Ford, Robert C.
;
Perrewé, Pamela L.
- In:
Business horizons
36
(
1993
)
4
,
pp. 34-40
Persistent link: https://www.econbiz.de/10006223771
Saved in:
84
The Top Ten Excuses for Bad Service (and How to Avoid Needing Them)
Dickson, Duncan
;
Ford, Robert C.
;
Laval, Bruce
- In:
Organizational dynamics : a quarterly review of …
34
(
2005
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10006124360
Saved in:
85
The Springfield Armory's role in developing interchangeable parts
Ford, Robert C.
- In:
Management decision : MD
43
(
2005
)
2
,
pp. 265-277
Persistent link: https://www.econbiz.de/10006547980
Saved in:
86
Ethical Decision Making: A Review of the Empirical Literature
Ford, Robert C.
;
Richardson, Woodrow D.
- In:
Journal of business ethics : JOBE
13
(
1994
)
3
,
pp. 207-224
Persistent link: https://www.econbiz.de/10006948878
Saved in:
87
The past as prologue: Predicting the future of the convention and visitor bureau industry on the basis of its history
Ford, Robert C.
;
Peeper, William C.
- In:
Tourism management : research, policies, practice
28
(
2007
)
4
,
pp. 1104-1114
Persistent link: https://www.econbiz.de/10007720053
Saved in:
88
Power asymmetries in tourism distribution networks
Ford, Robert C.
;
Wang, Youcheng
;
Vestal, Alex
- In:
Annals of tourism research : ATR ; a social sciences journal
39
(
2012
)
2
,
pp. 755-780
Persistent link: https://www.econbiz.de/10009964118
Saved in:
89
Strategically crafting a customer-focused culture : an inductive case study
Ford, Robert C.
;
Wilderom, Celeste P. M.
;
Caparella, John
- In:
Journal of strategy and management
1
(
2008
)
2
,
pp. 143-167
Persistent link: https://www.econbiz.de/10009890928
Saved in:
90
A service-dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10009895979
Saved in:
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