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The Impact of a Customer Servi...
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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81
Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
Ali, Muhammad
;
Raza, Syed Ali
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 559-577
Persistent link: https://www.econbiz.de/10011723722
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82
Service quality at Thailand's Siam Commercial Bank: Chonburi Province
Suvittawat, Adisak
- In:
International journal of economic perspectives : IJEP
9
(
2015
)
4
,
pp. 21-26
Persistent link: https://www.econbiz.de/10011579308
Saved in:
83
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
84
Perceptions of customers regarding their expectations of service quality in South African full-service restaurants
Naude, Petro
;
Rudansky-Kloppers, Sharon
- In:
International business and economics research journal
15
(
2016
)
2
,
pp. 55-67
Persistent link: https://www.econbiz.de/10011701215
Saved in:
85
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
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86
Relationship between service quality and customer satisfaction : a study of Malaysian banking industry
Lay Hong Tan
;
Boon-Cheong Chew
;
Syaiful-Rizal Hamid
- In:
International journal of productivity and quality …
19
(
2016
)
1
,
pp. 38-50
Persistent link: https://www.econbiz.de/10011646195
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87
Do integrated products and services increase customer satisfaction? : the case of the mobile industry in Korea
Suh, Yongyoon
;
Jeon, Jeonghwan
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1261-1276
Persistent link: https://www.econbiz.de/10011648384
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88
Customer satisfaction of the third-party logistics enterprise based on AHP : a case study
Xiaomin, Xu
;
Liu, Yi
- In:
International journal of information systems and supply …
10
(
2017
)
1
,
pp. 68-81
Persistent link: https://www.econbiz.de/10011655532
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89
Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima
;
Oberoi, Manpreet Kaur
- In:
Global journal of business management : GJBM
10
(
2016
)
2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
Saved in:
90
Hierarchical model of service quality and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thail...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
9
(
2016
)
4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011664535
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