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Multi-criteria decision making...
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Service quality
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6,483
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1,623
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1,314
Health care system
1,297
Product quality
1,262
Produktqualität
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service quality
1,196
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1,193
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Zopounidis, Constantin
82
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77
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55
Straume, Odd Rune
52
Bruhn, Manfred
49
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48
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45
Ishizaka, Alessio
44
Doumpos, Michael
43
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Shahin, Arash
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Kadziński, Miłosz
35
Liao, Huchang
35
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35
Ehrgott, Matthias
34
Prentice, Catherine
33
Xu, Zeshui
33
Mahapatra, Siba Sankar
32
Miettinen, Kaisa
31
Almeida, Adiel Teixeira de
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Wallenius, Jyrki
29
Corrente, Salvatore
28
Hanushek, Eric A.
28
Staiger, Douglas
28
Nijkamp, Peter
27
Rockoff, Jonah E.
27
Tavana, Madjid
27
Usman, Osly
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IGI Global
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Hochschulrektorenkonferenz
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Verlag Dr. Kovač
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World Bank Group
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Nomos Verlagsgesellschaft
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HAL
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Taylor and Francis.
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5
Eric Cuvillier <Firma>
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Shaker Verlag
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Edward Elgar Publishing
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Erasmus Research Institute of Management
4
European Centre for the Development of Vocational Training
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Springer International Publishing
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Weltbank
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European Conference of Ministers of Transport
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European Foundation for the Improvement of Living and Working Conditions
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Friedrich-Schiller-Universität Jena
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Logos Verlag Berlin
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3
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3
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3
Akademia Ekonomiczna Imienia Karola Adamieckiego w Katowicach
2
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European journal of operational research : EJOR
628
International journal of hospitality management
442
International journal of production research
377
Journal of retailing and consumer services
337
The service industries journal
302
Journal of business research : JBR
278
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
237
Omega : the international journal of management science
217
The journal of services marketing
210
International journal of production economics
205
Journal of air transport management
199
Computers & operations research : and their applications to problems of world concern ; an international journal
197
International journal of productivity and quality management : IJPQM
189
International journal of services and operations management
188
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
178
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
167
NBER Working Paper
160
International journal of quality & reliability management
154
Journal of hospitality marketing & management
142
Services marketing quarterly
142
Tourism management : research, policies, practice
137
The TQM journal : the international review of organizational improvement
136
Journal of Services Marketing
130
Journal of the Operational Research Society
130
Journal of travel and tourism marketing
129
Socio-economic planning sciences : the international journal of public sector decision-making
123
International journal of quality and service sciences
121
Technological forecasting & social change : an international journal
117
Cogent business & management
113
Service business
111
Health care management review : HCM review
107
Journal of service research : JSR
103
Operational research : an international journal
102
SpringerLink / Bücher
102
International journal of business information systems : IJBIS
100
Group decision and negotiation
98
IEEE transactions on engineering management : EM
98
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98
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ECONIS (ZBW)
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Other ZBW resources
772
RePEc
519
EconStor
268
USB Cologne (EcoSocSci)
64
BASE
57
OLC EcoSci
22
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1
Service quality-based distributor selection problem : a hybrid approach using fuzzy ART and AHP-FTOPSIS
Ghorbani, Mazaher
;
Arabzad, S. Mohammad
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10010387727
Saved in:
2
An assessment of service quality for international distribution centers in Taiwan : a QFD approach with fuzzy AHP
Huang, Show-Hui S.
;
Hsu, Wen-Kai K.
- In:
Maritime policy and management : MPM
43
(
2016
)
3/4
,
pp. 509-523
Persistent link: https://www.econbiz.de/10011491325
Saved in:
3
Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality : a systematic review of the literature
Abbas Mardani
;
Ahmad Jusoh
;
Zavadskas, Edmundas Kazimieras
- In:
Journal of business economics and management
16
(
2015
)
5
,
pp. 1034-1068
Persistent link: https://www.econbiz.de/10011386725
Saved in:
4
What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions
Alzoubi, Haitham M.
;
Vij, Mohit
;
Vij, Anu
;
Jalal Rajeh …
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 102-135
Persistent link: https://www.econbiz.de/10012583822
Saved in:
5
Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri
;
Rotinsulu, Yan Yonathan
; …
- In:
International journal of business information systems : …
24
(
2017
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
Saved in:
6
A knowledge gap model for improving service quality of international distribution centers
Huang, Show-Hui S.
;
Hsu, Wen-Kai K.
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 476-495
Persistent link: https://www.econbiz.de/10011587536
Saved in:
7
A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.
;
Kamble, Sachin S.
;
Jha, Manoj Kumar
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
Saved in:
8
Performance based ranking of healthcare service providers using fuzzy AHP methodology
Dhillon, Ajwinder Singh
;
Prasher, Ajay
- In:
Indian journal of economics & business : IJEB
15
(
2016
)
2
,
pp. 197-213
Persistent link: https://www.econbiz.de/10011645835
Saved in:
9
Guiding the guides : developing indicators of tour guides' service quality
Min, Jennifer C. H.
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1043-1062
Persistent link: https://www.econbiz.de/10011687834
Saved in:
10
Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment
Kazemi, Abolfazl
;
Attari, Mahdi Yousefi Nejad
; …
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
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