Kwon, Wi-Suk; Lennon, Sharron J. - In: Journal of Business Research 62 (2009) 5, pp. 557-564
This study investigates the effect of the interplay between a multi-channel retailer's offline and online brand images on consumers' online perceived risk and online loyalty within the framework of a theory of cognitive dissonance. A sample of 671 female college students participated in an...