Purpose – The purpose of the paper is to compare measures of subjective and objective knowledge as well as usage/experience measures in a credence service environment for two different samples, namely college students and non‐student adults. Design/methodology/approach – Data were...

Purpose – Knowledge‐based services range from accounting, engineering, and management consulting to educational services. This paper seeks to explore the nature of management education services and to discuss how business schools can employ cross‐cultural product‐market strategies to...

Purpose – Building on the service‐centered dominant logic, this paper aims to investigate the effects of firm knowledge (knowledge of customers, industry, and practices) and synergistic combinations of different types of employee knowledge as a foundation for competitive advantage in retail...

Purpose – Internet forums are an important arena for information exchange between consumers. Despite healthcare being one of the most accessed information categories on the internet, knowledge of exchange between patients in online communities remains limited. Specifically, little is known...

Purpose – The purpose of this paper is to present an integrative systems model of knowledge management (KM) across the franchisor-franchisee-customer triad. The conceptual development of this paper focuses on the areas of knowledge development, knowledge transfer and knowledge use within the...

Purpose – In this paper the aim is to concentrate on the impact that various types and combinations of knowledge can have on firms. Design/methodology/approach – After a review of the literature the authors conceptually configure the extant understanding of knowledge over eight...

Purpose – The primary purpose of this study is to examine the relationship between knowledge management processes and a firm's ability to adapt to the external environment. Design/methodology/approach – The field survey research method was used and data were collected from 170 high...

Purpose – The purpose of this paper is to report the findings of the mediation effect of innovation in the relationship between knowledge management and organisational resilience. Design/methodology/approach – The study adopts a cross‐sectional design to collect data used to carry out...

Purpose – The purpose of this paper is to examine knowledge creation and technological diversity management by medical device manufacturers, to identify strategic directions for innovation in the medical device field. Design/methodology/approach – This paper uses two types of data to assess...

Purpose – The essence of core competitiveness in an enterprise is the ability to embed knowledge into the routine work of the enterprise and to transform personal knowledge into corporate assets. The purpose of this paper is to explore this area. Design/methodology/approach – This study...