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Patient Complaint Reduction : A Case Study in Maternity Ward of Kemang Medical Care (KMC)

Iswanto, A Heri - 2015

and passivism. Irates shows the complaint by involving in the spread of negative news about hospital services, whereas the … -- Patient complaints were reduced with sigma level from 2.98 to 3.78. Patients were satisfied with the services; 82%. Number of …

Persistent link: https://www.econbiz.de/10014134368

An empirical analysis of the impact of choice on waiting times

Siciliani, Luigi; Martin, Steve - In: Health economics 16 (2007) 8, pp. 763-779

Persistent link: https://www.econbiz.de/10003525551

Using simulation modeling to improve patient flow at an outpatient orthopedic clinic

Rohleder, Thomas R.; Lewkonia, Peter; Bischak, Diane P.; … - In: Health care management science 14 (2011) 2, pp. 135-145

Persistent link: https://www.econbiz.de/10009159232

Cost-quality tradeoff in healthcare : does it affect patient experience?

Venkataraman, Sriram - In: Quality management journal : QMJ 22 (2015) 3, pp. 38-45

Persistent link: https://www.econbiz.de/10011311092

A cost sensitive inpatient bed reservation approach to reduce emergency department boarding times

Qiu, Shanshan; Chinnam, Ratna Babu; Murat, Alper; … - In: Health care management science 18 (2015) 1, pp. 67-85

Persistent link: https://www.econbiz.de/10010502696

Identification of predictors and model for predicting prolonged length of stay in dengue patients

Ansari, Md. Shahid; Jain, Dinesh; Harikumar, Haripriya; … - In: Health care management science : a new journal serving … 24 (2021) 4, pp. 786-798

Persistent link: https://www.econbiz.de/10012700473

Predicting elderly patient length of stay in hospital and community care using a series of conditional Coxian phase-type distributions, further conditioned on a survival tree

Gordon, Andrew S.; Marshall, Adele H.; Zenga, Mariangela - In: Health care management science 21 (2018) 2, pp. 269-280

Persistent link: https://www.econbiz.de/10011857945

Decreasing patient length of stay via new flexible exam room allocation policies in ambulatory care clinics

Vahdat, Vahab; Griffin, Jacqueline; Stahl, James E. - In: Health care management science 21 (2018) 4, pp. 492-516

Persistent link: https://www.econbiz.de/10011933812

Selective-referral and unobserved patient heterogeneity : bias in the volume-outcome relationship

Hentschker, Corinna; Mennicken, Roman - 2014

This paper examines the causal effect of the experience of a hospital with treating hip fractures (volume) on treatment … outcome for patients. A full sample of administrative data from Germany for the year 2007 is used. We apply an instrumental … instruments for case volume we use the number of potential patients and the number of further hospitals in the region around every …

Persistent link: https://www.econbiz.de/10010437485

Stress on the ward : evidence of safety tipping points in hospitals

Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - In: Management science : journal of the Institute for … 61 (2015) 4, pp. 754-771

Persistent link: https://www.econbiz.de/10010526547