Leach, Mark P.; Epler, Rhett T.; Wang, Sijun - In: Journal of Business & Industrial Marketing 36 (2020) 8, pp. 1261-1272
Purpose: This paper aims to explore the usage of selling influence tactics across prospective customers with differing information-related needs. Design/methodology/approach: The research study uses an exploratory critical incident technique (CIT) methodology to identify and examine salesperson...