The internet is revolutionizing the way companies conduct business. Or is it? A survey of companies with an online presence shows wide disparities in performance. Although Dell has used the Internet to boost revenues and earnings successfully, Amazon lost $585 million on revenues of $1.6 billion...

The author describes how viewing combinations of product and channel through the lens of return on invested capital (ROIC) allows retailers to design omni-channel portfolios that align their products, service offerings, and pricing. By making each channel improve invested capital turns or...

Problem definition. We study a point-to-point transportation problem, where the transportation planner can use both shuttles and mobility-on-demand vehicles (MoDs) to serve the incoming random demand of passengers.A natural example is the problem of employee commute, a setting where employers...

Problem definition: We study the combined value of partial demand visibility and flexible capacity, two hedging mechanisms against demand uncertainty, when signing capacity contracts with temporal commitment. Academic/Practical Relevance: With new technological innovations, short commitment...