"This book presents the emerging fields of service intelligence and service science, positioning them as the most promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting service computing processes"--Provided by publisher.

Fulfillment of the basic needs and expectations of the citizens in the democratic nations requires the establishment of Citizen Service Management (CSM) system. The contemporary CSM system enables us to work towards new portfolios of enterprise system solution such as change management and...