Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Year of publication: |
April 2016
|
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Authors: | Zhang, Ye ; Cole, Shu Tian |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 53.2016, p. 13-27
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Subject: | Mixed methods | Content analysis | Web data | Guest satisfaction | Disabilities | eWOM | Lodging services | Strategic service management | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Dienstleistungsmanagement | Service management | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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