Foreword / by Guido Möllering -- 1. Studying trust as process within and between organizations / Søren Jagd and Lars Fuglsang -- Part I Variations of trust -- 2. Trusting as adapting / Svein Tvedt Johansen, Bjarne Espedal, Kjell Grønhaug and Marcus Selart -- 3. Divided uncertainty: a...

This book explores new frameworks and methods of understanding and analysing innovation. These are set against a backdrop of 'innovation with care', which is seen as a phenomenon that takes place among many actors with different perspectives, ideas and cultures that must be carefully woven...

Consumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service...

1. Reading and Managing Service Businesses -- 2. Service Research and Service Theory -- 3. Business Models and Service Strategy -- 4. Techno Service Worlds? Digitization of Service Businesses -- 5. Service Operations and Productivity -- 6. Service Personnel and their Management -- 7. Process and...

Innovation is usually understood as a conscious development and implementation of new products or services. This article takes its starting point in a case study that shows how ‘innovation’ in reality happens as small step ‘bricolage’ -- as a ‘do-it-yourself’ problem-solving activity...

This paper is a first attempt to identify patterns and dynamics of innovation in experience service firms building on a survey of Danish experience firms. The paper shows that innovation in experience service firms takes place in an open and interactive process drawing on many sources of...