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Evaluating the service quality...
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1
Essays on competitive contracting : an application to the mass transit industry
Nicosia, Nancy
-
2002
Persistent link: https://www.econbiz.de/10003629931
Saved in:
2
Quality of service in public transport based on customer satisfaction surveys : a review and assessment of methodological approaches
Oña, Juan de
;
Oña, Rocio de
- In:
Transportation science : a journal of the Institute for …
49
(
2015
)
3
,
pp. 605-622
Persistent link: https://www.econbiz.de/10011338632
Saved in:
3
Analysis of passengers' perception of public transport quality and performance
Tyrinopoulos, Yannis
;
Antoniou, Constantinos
- In:
International journal of information systems and supply …
7
(
2014
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10010378574
Saved in:
4
Passengers' perceived service quality : a construct validation
Dhawan, Ritu
;
Sandhu, H. S.
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 82-105
Persistent link: https://www.econbiz.de/10011533006
Saved in:
5
Loyalty and public transit : a quantitative systematic review of the literature
Silveira, Thiago Carvalho dos Reis
;
Romano, Cezar Augusto
; …
- In:
Transport reviews : a transnational transdisciplinary …
42
(
2022
)
3
,
pp. 362-383
Persistent link: https://www.econbiz.de/10013281050
Saved in:
6
Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia
;
Nadhira Dhana Shafira
- In:
International journal of agile systems and management : …
14
(
2021
)
3
,
pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
Saved in:
7
Understanding perception of commuters for safety and risk mitigation mechanism : the case of public transportation
Srivastava, Govind Nath
- In:
International journal of applied management science
11
(
2019
)
4
,
pp. 370-388
Persistent link: https://www.econbiz.de/10012160438
Saved in:
8
Transport service quality and perceived service value : an international comparative survey in European and Indian context
Ramu, Naveen Bangalore
;
Gurtoo, Anjula
- In:
International journal of comparative management
2
(
2019
)
1
,
pp. 7-32
Persistent link: https://www.econbiz.de/10012117678
Saved in:
9
Measuring the effectiveness of first service encounter in public transportation : an empirical investigation
Srivastava, Govind Nath
- In:
International journal of business innovation and …
24
(
2021
)
1
,
pp. 100-123
Persistent link: https://www.econbiz.de/10012507171
Saved in:
10
Development of a multi-criteria destruction management model for a better urban transport system quality
Kelilba, Mounira
;
Chaib, Rachid
;
Verzea, Ion
- In:
Technology audit and production reserves
6
(
2023
)
2/74
,
pp. 37-43
Persistent link: https://www.econbiz.de/10014497189
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