Loyalty and public transit : a quantitative systematic review of the literature
Thiago Carvalho dos Reis Silveira, Cezar Augusto Romano and Tatiana Maria Cecy Gadda
Year of publication: |
2022
|
---|---|
Authors: | Silveira, Thiago Carvalho dos Reis ; Romano, Cezar Augusto ; Gadda, Tatiana Maria Cecy |
Published in: |
Transport reviews : a transnational transdisciplinary journal. - London [u.a.] : Taylor & Francis, ISSN 1464-5327, ZDB-ID 1485107-6. - Vol. 42.2022, 3, p. 362-383
|
Subject: | literature review | loyalty | Public transit | satisfaction | service quality | Dienstleistungsqualität | Service quality | Bibliometrie | Bibliometrics | Öffentlicher Nahverkehr | Local public transport | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
Saved in:
Online Resource
Saved in favorites
Similar items by subject
-
What influences satisfaction and loyalty in public transport? : a review of the literature
Van Lierop, Dea, (2018)
-
Van Lierop, Dea, (2016)
-
Customer experience in healthcare : literature review
Kurtuluş, Sümeyye Arslan, (2022)
- More ...