Purpose: Technology is revolutionizing the management logic of service systems. The increasing use of artificial intelligence (AI), in particular, is challenging interaction between humans and machines changing the service systems’ value co-creation configurations and logic. To envision...

Three frameworks are recommended to analyze multilevel governance across a spectrum of complex human systems, including nations, states, cities, universities, hospitals, hotels, and homes, with which service researchers are concerned. This spectrum of complex human systems can be seen as...

This paper presents a first attempt at an integrated Service Science (SS) and Viable Systems Approach (VSA) analysis of the real-world phenomenon of changing jobs roles. Changing job roles is important to quality of life and yet understudied by systems scientists. Today, individuals changing...