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Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach

Tsai, Ming-chun; Chen, Lu-fang; Chan, Ya-hui; Lin, Shu-ping - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 941-956

Persistent link: https://www.econbiz.de/10009504079

The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326

Persistent link: https://www.econbiz.de/10010396183

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry

Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10011691414

The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442

Persistent link: https://www.econbiz.de/10011970145

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad, Iran

Azad, Naser; Sadeghifar, Mohammad - In: International journal of business innovation and research 20 (2019) 1, pp. 129-144

Persistent link: https://www.econbiz.de/10012144499

The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective

Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494

Persistent link: https://www.econbiz.de/10012199899

An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan

Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217

Persistent link: https://www.econbiz.de/10010477220

Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators

Samudro, Andreas; Susanti, Vonny - In: Journal of relationship marketing : innovations and … 21 (2022) 4, pp. 255-284

Persistent link: https://www.econbiz.de/10013463242

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