This paper focuses on the functional specialisation of a system of cities, with particular attention to the role and the formation process of secondary business centers. At the European level, the latters can be identified in the large number of regional capitals, and properly defined as cities...

The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....