Most research in economics models agents somehow motivated by out-comes. Here, we model agents motivated by procedures instead, whereprocedures are dened independently of an outcome. To that end, wedesign procedures which yield the same expected outcomes or carry thesame information on other's...

A Discrete Choice Experiment (DCE) in the health-care sector is used to test the lossaversion theory that is derived from reference-dependent preferences: The absolutesubjective value of a deviation from a reference point is generally greater when the deviationrepresents a loss than when the...

This report examines innovation in experiential services. These are serviceswhere the focus is on the experience of the customer when interacting with theorganisation, rather than just the functional benefits following from the productsand services delivered. The report is based on a continuing...

tele.ring is a mobile phone organization selling contracts and cell phones in the Austrian market. Themarket situation in 2005 was highly competitive and dynamic resulting in relatively short tariff lifecycles. Excessively long lead times made tele.ring’s management feel dissatisfied with...

Theoretische Grundlagen eines unternehmenswert-orientierten Kunden-Controlling -- Methodische Grundlagen eines unternehmenswert-orientierten Controlling -- Methoden der Kundenbewertung -- Unternehmenswert-orientiertes Kunden-Controlling -- Zusammenfassung.

Using a choice experiment, this paper investigates how Swedish citizens value three environmental quality objectives. In addition, a follow-up question is used to investigate whether respondents ignored any attributes when responding. The resulting information is used in the model estimation by...