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The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Persistent link: https://www.econbiz.de/10013203497

Customizing care pathways ... yes but how? : contribution of hospitality management to healthcare organizations

Waelli, Mathias; Terrier, Lohyd; Minvielle, Étienne - In: European review of service economics and management (2021) 1/11, pp. 147-157

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On the role of teletriage in healthcare demand management

Cakici, Ozden Engin; Mills, Alex F. - In: Manufacturing & service operations management : M & SOM 23 (2021) 6, pp. 1483-1504

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Service Design Practices for Healthcare Innovation : Paradigms, Principles, Prospects

Pfannstiel, Mario A. (ed.); Brehmer, Nataliia (ed.); … - 2022

Chapter 1: Service Design within a Multiplicity Logics in Healthcare -- Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR -- Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignment of market and non-market activities...

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General Management für Medizinbetriebe : das ifm-Management-Modell

Seelos, Hans-Jürgen - 2011 - 1. Aufl.

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Managing health services : tight integration or loose coupling?

Vähätalo, Mervi; Kallio, Tomi J. - In: Nordic journal of business : NJB 68 (2019) 4, pp. 5-24

Persistent link: https://www.econbiz.de/10012305123

Cost-effective service excellence in healthcare

Wirtz, Jochen - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 98-104

Persistent link: https://www.econbiz.de/10012113575

Managing appointment-based services in the presence of walk-in customers

Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686

Persistent link: https://www.econbiz.de/10012213219

Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

Value co-creation in health care : a phenomenological examination of the doctor-patient encounter

Osei-Frimpong, Kofi; Owusu-Frimpong, Nana - In: Journal of nonprofit & public sector marketing 29 (2017) 4, pp. 365-384

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