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Satisfaction in technology-enabled service encounters
Makarem, Suzanne C.; Mudambi, Susan M.; Podoshen, Jeffrey S. - In: The journal of services marketing 23 (2009) 3, pp. 134-144
Persistent link: https://www.econbiz.de/10009525764
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Value, satisfaction, loyalty and retention in professional services
Trasorras, Rene; Weinstein, Art; Abratt, Russell - In: Marketing intelligence & planning 27 (2009) 5, pp. 615-632
Persistent link: https://www.econbiz.de/10009526335
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.; Yerger, David B. - In: Services marketing quarterly 36 (2015) 4, pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
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The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
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Subscribed content relationship between guest experience, personality characteristics, and satisfaction : moderating effect of extraversion and openness to experience
Bujisic, Milos; Bilgihan, Anil; Smith, Scott - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 1, pp. 25-38
Persistent link: https://www.econbiz.de/10010516613
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Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal - In: South Asian journal of management : SAJM 21 (2014) 4, pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
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Assessing pet industry in Korea using service quality improvement gap model
Song, Hae-Geun; Lim, Sung-Uk - In: International journal of technology, policy and … 15 (2015) 1, pp. 2-20
Persistent link: https://www.econbiz.de/10011419237
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The effect of job burnout on employees' satisfaction : a comparison study between public universities and private universities in Jordan
Khdour, Naser Jamal; Durrah, Omar; Harris, Martin - In: Journal of management research 7 (2015) 4, pp. 54-81
Persistent link: https://www.econbiz.de/10011302264