Purpose – This paper seeks to provide new solutions to cargo companies’ service quality efforts by integrating different scientific methodologies. Design/methodology/approach – Strengths and weaknesses of logistics services of a well known cargo company in Turkey are defined by using a...

The paper presents an overview of articles on international ethnic entrepreneurship between 1936 and 2009 from 32 journals published in SSCI using content analysis. The insights gained from the studies are used to make recommendations for future studies on international ethnic entrepreneurship....

As is known, for both of the goods and services, the most determining characteristic of customer loyalty is permanency. Consumers evaluate the service of a company by making a cost-benefit analysis before they become the regular customers of the company. This study aims to investigate both...