Allon, Gad; Federgruen, Awi; Pierson, Margaret - In: Manufacturing & Service Operations Management 13 (2011) 4, pp. 489-507
In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical study of an important industry...
