Most hospitals, health systems, and other provider organizations in the U.S. are still facing financial peril from continuing cuts in Medicare, new federal legislation, and a precarious economic environment. The second edition of this book updates analysis, forecasts, and recommendations made by...

Online delivery of one-to-one services offers potential cost savings and increased convenience, yet relatively little is known about its impacts on providers and consumers. This paper studies the online delivery of healthcare, focusing on primary care doctor consultations. We use novel data from...