Nguyen Ba Chien; Nguyen Nghi Thanh - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-12
life democratization. Since 2018, the Vietnamese government has been applying the Satisfaction Index of Public … Administrative Services (SIPAS) to measure people's satisfaction with administrative services. This fact has received full attention … governance on people's satisfaction with administrative services by employing some variables of the SIPAS scale, including five …