Purpose – This study aims to identify the set of circumstances that requires productivity information. It is part of an effort to improve productivity measurement. For this research, when to measure productivity is addressed by linking with manufacturing and supplier‐selection strategies....

Purpose – The purpose of this paper is to identify the past and present practices, and the future roles of performance measurement in the Thai public sector. It is part of a transformation effort initiated by the Office of the Public Sector Development Commission (OPDC) on m‐government –...

Purpose – The purpose of this paper is to identify the specific circumstances which require productivity information. It aims to help support the promotion of productivity for manufacturing firms belonging to the Federation of Thai Industries or FTI. Design/methodology/approach – The...

Purpose – The purpose of this paper is to gain better understandings on the interrelationships among manufacturers, customers and suppliers within the supply chains of electrical and electronics firms in Thailand. This industry is important to the national economy. Design/methodology/approach...

Purpose – The purpose of this paper is to identify critical factors for effective business value chains in the electrical and electronic industries. This knowledge can benefit private firms as well as their supplier management and customer fulfillment, and public agencies for relevant policy...

Purpose – The purpose of this paper is to describe key factors in sustaining effective business value chains for companies operating in the electronic industry and identify their potential future challenges. Design/methodology/approach – The research methodology includes the survey...

Purpose – The paper aims to examine existing information flows formally and informally within a customer complaint handling process, and to identify possible improvement areas to strengthen the effectiveness of this process in the workplace. These objectives are derived from the fact more than...

Purpose – The aim of this paper is to raise an awareness of intangible assets among large manufacturing firms in Thailand. As a result, the research is to examine empirically the effects of intellectual capital (IC), and its key components (e.g. human capital, structural capital, and...

Purpose – The paper is based on a project with the Department of Industrial Work (DIW) in Thailand for promoting intellectual capital (IC), which aims to boost the country's long‐term industrial competitiveness. The purpose of this paper is to focus on examining the interrelationships...

Purpose – The purpose of this paper is to develop a supplier risk framework. The framework provides the information about the risk level in which a supplier is classified. This study is part of the company’s one- department-one-improvement policy. This policy encourages all departments to...