Ma, Zhengwei; Ma, Luying; Zhao, Jinkun - In: Global Journal of Business Research 5 (2011) 2, pp. 73-83
-banking. In China, there are 130 commercial banks, most of which supply E-banking service to their customers. This paper analyzes … factors that influence E-banking quality in the commercial bank sector in China. The results will help financial organizations … and Customer Service are the major factors affecting the adoption of E-banking services in China. Furthermore, the results …