Introduction -- Evolving persistence : the Soviet path of industrial work in Russia (1920s-1980s) -- Still there : the industrial workplace in Russia after the market reforms -- The new times : international quality management standards in the Russian car industry -- What about the workers? :...

"This book provides a holistic and accessible approach to Sustainable Fashion Management. It offers an interdisciplinary and practical outlook, combining theory with practical application from a management perspective and underpinned by the Sustainable Development Goals throughout. The book...

Acknowledgement -- Introduction -- Customer experience -- Customer experience lifecycle -- Quality management system -- QMS and CX interlock -- Optimization of CX -- Transformation of your existing QMS into CX centric model -- Appendix -- Appendix I: Case study: intelligent design -- All...

"Covers the key aspects that quality professionals must know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will gain the practical insight required to implement them correctly. Presenting...