Managers and researchers alike suspect that the vast amounts of qualitative information found in blogs, product reviews, real estate listings, news stories, analyst reports and experts' advice influence consumer behavior. But, do these kinds of qualitative information impact or rather reflect...

Identifying causal estimates of peer-to-peer influence in networks is critical to marketing strategy, public policy and beyond. Unfortunately, separating correlation from causation in networked data is complicated. We argue that randomized experimentation in networks, made possible by the...

Most of the empirical evidence on social advertising effectiveness focuses on a single product at a time. As a result, little is known about how the effectiveness of social advertising varies across product categories or product characteristics. We therefore collaborated with a large online...

Online marketplace designers frequently run A/B tests to measure the impact of proposed product changes. However, given that marketplaces are inherently connected, total average treatment effect estimates obtained through Bernoulli randomized experiments are often biased due to violations of the...

Many internet firms use A/B tests to make product decisions. In an A/B test, the typical objective is to measure the total average treatment effect (TATE), which measures the difference between the average outcome if all users were treated and the average outcome if all users were untreated....

Many theories address how IT affects the number of suppliers and supply chain governance. However, their predictions are at times contradictory and there is relatively little empirical evidence with which to evaluate them. We therefore develop an integrated, multi-period model of the optimal...

Most online content publishers have moved to subscription-based business models regulated by digital paywalls. But, the managerial implications of such freemium content offerings are not well understood. We therefore utilized micro-level user activity data from the New York Times (NYT) to...

Despite the availability of multiple safe vaccines, vaccine hesitancy may present a challenge to successful control of the COVID-19 pandemic. As with many human behaviors, people’s vaccine acceptance may be affected by their beliefs about whether others will accept a vaccine(i.e., descriptive...