The journey to thrive competitively in the millenium will demand teamwork.Historically, corporate America has had difficulty implementing teams to driveperformance. In theory building effective teams seems easy but in reality putting thisknowledge into practice that changes behavior and fosters...

Convention travel has been growing rapidly throughout the worldin recent years and becoming a critical component of the hospitality andtravel industry. Hosting of conventions, especially internationalconventions, can be used by host countries as part of a strategicmarketing plan to publicize...

Travel suppliers have depended largely on business travel astheir main source of business and profit because it is less priceconscious and finicky compared to the pleasure travel market. Thepast recession has caused corporations to scale-down by drasticallyreducing business related travel;...

This is a case study about a fast food company whose aggressive growth in thepast has left it vulnerable and unable to cope with the results of its expansion. Thisquickservice restaurant chain has been lauded by many business gurus for itsinnovation, efficiency and its focus on customer service....

The main thrust of this study was to decide if certain strategies exist that havesignificant impact on profit in a lodging establishment. In reviewing the literature it didnot contain any conceptual plan for operating a lodging facility completely. However,as noted in the literature review,...

The art and science of business promotion (later calledsales promotion - and in contemporary usage, now a componentof marketing) is comparatively new to the lodging industry, asfar as being a formalized and accepted management discipline.The processes of attracting business to a...

This study is a comparison of typical customer comment cards in comparison tothe QS-1000 survey computer. Each of these instruments can be used to gather data fromcustomers regarding their opinions on service. As compettion throughout the serviceindustry increases, the need for businesses to...