Purpose – The purpose of this paper is to share the authors' experiences of using the repertory grid technique in two supply chain management studies. The paper aims to demonstrate how the two studies provided insights into how qualitative techniques such as the repertory grid can be made more...

Reports on interviews held with management at six factories in the UK, which had received awards for their manufacturing excellence, which aimed to discuss the TQM initiatives and, in particular, to gauge the degree and nature of the management commitment required to make these successful....