Purpose – Although international franchising has occurred in East Asia over the past 20 years, surprisingly very little academic research has been undertaken to understand key dynamics of this marketing phenomenon. The purpose of this paper is to examine franchise resources, which is a key...

Purpose – This paper aims to reflect on the sources of the technical inefficiency of health care foodservice operations, using a sample of Australian and American hospitals. Design/methodology/approach – The paper applies the stochastic frontier model to reflect on the technical inefficiency...

To raise awareness among policymakers and health practitioners about unhealthy diets, this document examines dietary patterns in selected Latin American countries using household surveys. The analysis shows that a large percentage of households in the countries examined have inadequate diets....

This report summarizes one of the panel discussions, “Emerging Market Opportunities for Small-scale Producers,” held as part of the August 2008 USDA Fifth Annual Partners Meeting, sponsored by the USDA Office of Outreach. The purpose of the annual event is to support a dialogue between USDA...

Purpose – This paper aims to reflect on the sources of the technical inefficiency of health care foodservice operations, using a sample of Australian and American hospitals. Design/methodology/approach – The paper applies the stochastic frontier model to reflect on the technical inefficiency...

Purpose – The aim of this study is to identify the methods used by providers to evaluate their food services and identify elements of their service that would benefit from adopting a benchmarking system. Design/methodology/approach – In‐depth interviews were conducted with 26 food services...

Purpose – The paper seeks to analyze the evolution of competitive advantage using both “classic” and “extended” resource‐based theory (RBT). The aim is to examine the different ways in which “classic” and “extended” resource‐based advantage develops and how they might...

Purpose This paper aims to contribute to the literature that discusses consumer tipping behaviour in eating establishments. Because there is no detailed research into this issue with regard to consumers in Central and East European countries, the authors conducted research aimed at learning...

Purpose – This paper aims to examine the applicability of fairness concepts as a lens for evaluating services in restaurants addressing service fairness issues within, as well as outside of, the service failure context. Design/methodology/approach – Data are collected from two casual dining...