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The role of intimacy in servic...
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Consumer behaviour
27
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11
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11
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10
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Harris, Lloyd C.
192
Ogbonna, Emmanuel
63
Daunt, Kate L.
18
Piercy, Nigel F.
9
Reynolds, Kate L.
8
Goode, Mark M.H.
7
He, Hongwei
6
Armstrong, Gary
5
Ezeh, Chris
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Kotler, Philip
5
Keeffe, Dominique A.
4
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European journal of marketing : EJM
14
The journal of services marketing
14
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10
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10
Journal of Services Marketing
9
Journal of business research : JBR
8
Journal of retailing
7
Journal of Business Research
5
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3
Management Decision
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wi / wirtschaft
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Always learning
1
British Journal of Industrial Relations
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Culturally-sensitive models of family business in Anglo region : a compendium using the globe paradigm
1
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OLC EcoSci
76
ECONIS (ZBW)
61
Other ZBW resources
34
RePEc
15
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91
Motives of dysfunctional customer behavior: an empirical study
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 293-309
Persistent link: https://www.econbiz.de/10009984162
Saved in:
92
Forms of employee negative word-of-mouth: a study of front-line workers
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Employee relations
35
(
2012
)
1
,
pp. 39-60
Persistent link: https://www.econbiz.de/10010073851
Saved in:
93
Motives for service sabotage: an empirical study of front-line workers
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2027-2047
Persistent link: https://www.econbiz.de/10010001826
Saved in:
94
Service employees and customer phone rage: an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3
,
pp. 463-484
Persistent link: https://www.econbiz.de/10010099463
Saved in:
95
Managing customer misbehavior: challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10010144841
Saved in:
96
Maintaining Relationships: A Study of the Legal Industry
Harris, Lloyd C.
;
O'Malley, Lisa
- In:
The service industries journal
20
(
2000
)
4
,
pp. 62-84
Persistent link: https://www.econbiz.de/10006282009
Saved in:
97
A three-perspective approach to understanding culture in retail organizations
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Personnel review : a professional journal reporting new …
27
(
1998
)
1-2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10006469450
Saved in:
98
Developing a Market Oriented Culture: A Critical Evaluation
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Journal of management studies : JMS
36
(
1999
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10005898588
Saved in:
99
Innovative organizational structures and performance: A case study of structural transformation to "groovy community centers"
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Journal of organizational change management
16
(
2003
)
5
,
pp. 512-533
Persistent link: https://www.econbiz.de/10007031430
Saved in:
100
The greening of organizational culture: Management views on the depth, degree and diffusion of change
Harris, Lloyd C.
;
Crane, Andrew
- In:
Journal of organizational change management
15
(
2002
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10007037946
Saved in:
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